Vocadesk Documentation

Vocadesk is a platform for businesses to deploy AI voice agents that answer inbound phone calls, take web calls from a button on their website, and hand off to a human when needed. You configure an agent's persona, voice, knowledge, and the questions it should ask, then review every call's recording, transcript, and post-call summary from one dashboard.

This site is the reference and how-to documentation for operating that platform.

• New here?

  Start with Core concepts to learn the vocabulary — operators, clients, agents, calls, and embeds.

• Building agents

  Jump to Agents to configure a persona, design the conversation, and set up call forwarding.

• Looking for something?

  Use the search box (top right) — every page is indexed. Or browse by Tags.

• In-product help

  The ? help buttons inside the dashboard link straight to the relevant article and section here.

How this documentation is organized

Section	What's in it
Core concepts	The data model and vocabulary used everywhere else.
Agents	Everything about creating and tuning a voice agent.
Glossary	Quick definitions of every term.

Everything is searchable

Press / anywhere to focus the search box. Results include page titles, headings, and body text.

Conventions

• Operator = your business account. Client = an end-customer whose calls an agent handles. See Core concepts for the full model.
• Screened, step-by-step instructions appear as numbered lists.

• Callouts flag the things that bite people:

  Watch out

  Notes like this mark a common mistake or a setting with side effects.