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Administration & roles

callcat.ai has three roles. Most people are users; admin and super_admin unlock progressively more.

Roles

Role Can do
user Day-to-day work — manage clients, agents, and review calls.
admin Everything a user can, plus operator-level administration of your workspace.
super_admin Platform-wide administration across operators (see below).

Assign roles when you invite teammates.

Super-admin capabilities

Super-admins administer the platform itself, not just one workspace:

  • Approve new operators. When a business signs up, a super-admin reviews and activates the operator — and sets its billing currency at that point (see Billing → Multi-currency).
  • Tune plan pricing. Super-admins maintain a per-operator plan catalog — adding, renaming, reordering, and retuning the plans (base fee, included minutes, per-minute, overage, and forwarding rates) an operator's clients can be put on. This is the editable layer on top of the default plan templates.
  • Impersonate an operator. To support or troubleshoot, a super-admin can view a specific operator's workspace as if inside it, scoped to that operator's data.
  • Free-week packages. From the operator row's menu, set how many free weeks an operator may give its clients (default 5) and the cap per week (platform default 10 in the operator's currency), see the weeks already given, and void one early.

Currency is set at approval

An operator's billing currency is chosen when it's approved, before any billing exists. Everything defaults to GBP. See Billing.

Operator feature switches

Three features are off for every new operator. A super-admin turns each one on per operator, in the Super Admin dashboard (one switch per operator in the table). Regular users and admins cannot change them. Turning a switch off later hides the feature again but does not delete anything already built.

Hebrew

Lets the operator pick Hebrew agent personas and use the dashboard in Hebrew. Hebrew agents that already exist keep working whether the switch is on or off. The same switch is on the operator's own Settings page, visible to super-admins only.

Order taking

Shows the Catalog / product info and Order taking cards in the agent page for that operator. See Catalog & order taking. Without this switch an operator cannot add a menu or let an agent take orders.

Decision tree

Adds the Decision tree mode to the conversation design switcher for every agent of that operator. Use it for fully scripted calls.

Restricted features

A few capabilities are limited to super-admins:

Regular users won't see these options; that's expected.

  • Invite your team and set roles → Settings
  • Pricing your clients are billed on → Billing
  • Accounts, sign-in & onboarding — How you sign in, what the first-run onboarding sets up, and how to invite your team.
  • Settings — Operator-wide options — your business profile, team members, and call-summary emails.
  • Billing — How plans, per-minute pricing, usage, and invoices work for your clients.
  • Clients — Create and manage the end-customers whose calls your agents handle.