Administration & roles¶

Vocadesk has three roles. Most people are users; admin and super_admin unlock progressively more.

Roles¶

Role	Can do
`user`	Day-to-day work — manage clients, agents, and review calls.
`admin`	Everything a user can, plus operator-level administration of your workspace.
`super_admin`	Platform-wide administration across operators (see below).

Assign roles when you invite teammates.

Super-admins administer the platform itself, not just one workspace:

Approve new operators. When a business signs up, a super-admin reviews and activates the operator — and sets its billing currency at that point (see Billing → Multi-currency).
Tune plan pricing. Super-admins maintain a per-operator plan catalog — adding, renaming, reordering, and retuning the plans (base fee, included minutes, per-minute, overage, and forwarding rates) an operator's clients can be put on. This is the editable layer on top of the default plan templates.
Impersonate an operator. To support or troubleshoot, a super-admin can view a specific operator's workspace as if inside it, scoped to that operator's data.

Currency is set at approval

An operator's billing currency is chosen when it's approved, before any billing exists. Everything defaults to GBP. See Billing.

A few capabilities are limited to super-admins:

The Decision tree conversation design mode.
Certain restricted personas / voices (for example native Hebrew voices) in the voice picker.

Regular users won't see these options; that's expected.

Accounts, sign-in & onboarding — How you sign in, what the first-run onboarding sets up, and how to invite your team.
Settings — Operator-wide options — your business profile, team members, and call-summary emails.
Billing — How plans, per-minute pricing, usage, and invoices work for your clients.
Clients — Create and manage the end-customers whose calls your agents handle.