Testing your agent¶
Before attaching a phone number or publishing a web button, talk to your agent from the browser. Test calls let you hear exactly how it sounds and behaves, and iterate fast — at no cost.
Placing a test call¶
Open the agent and use Test call. Your browser asks for microphone access, then you're connected straight to the agent. Talk to it as a caller would.
- Test calls are not billed to the client and are recorded with
callType: test. - They appear in Calls like any other call, with a transcript and recording, so you can review what happened afterwards.
Use a testing client
Keep a client in testing status for experiments — its calls are
never billed, so you can iterate freely.
Test-call modes¶
The dashboard can place a test call a few different ways. They all talk to the same agent; pick whichever connects cleanly for you:
| Mode | What it is |
|---|---|
| Native | A direct in-browser call to the voice runtime — the default, lowest-overhead path. |
| Phone (Twilio) | Routes the browser call through the telephone stack, closer to a real inbound call. |
| Comparison | A vendor agent mode, for comparing behavior side by side. |
What to check before going live¶
- Greeting — does it name your business and the agent, and invite the caller in?
- Knowledge — ask the factual questions a caller would; confirm the agent answers from its knowledge base before pushing on with intake.
- Intake — give partial information up front and confirm the agent skips questions you've already answered and asks for what's missing.
- Forwarding — trigger each forwarding condition out loud and confirm the agent connects (on a test call the transfer is signalled — no real number is dialled, so you're verifying the decision, not the dialing).
- Voice & language — the right voice and language for your audience.
Going live¶
When it sounds right:
- For phone: attach a phone number.
- For web: publish an embed button.
Then review real conversations in Calls and keep tuning.
Related¶
- Getting started — From signing in to your first live call — the fastest path through Vocadesk.
- Call forwarding & transfers — Set the conditions under which an agent hands a call to a human, and understand exactly how the transfer behaves.
- Agents — What an agent is and the three things you configure — who it is, how it converses, and when it transfers.
- Phone numbers — Attach a phone number to an agent so inbound calls are answered automatically.
- Troubleshooting — Common issues with agents, calls, and embeds — and how to fix them.