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Billing

Vocadesk bills per minute against a subscription plan on each client. This page is the operator-facing view of how charges are made up.

Plans

Each client is on a plan that defines:

  • a monthly base fee,
  • an amount of included minutes,
  • a per-minute rate for usage,
  • an overage rate for minutes beyond the included bundle,
  • a forwarding rate for transferred minutes, and
  • limits on agents and phone numbers.

Operators have a plan catalog they can tune per their own needs, and pricing is multi-currency (the client's currency is set when the client is approved).

Test clients aren't billed

Clients in testing status, and test calls, are excluded from charges. Move a client to active when you're ready to bill it.

How a charge is built

For a full month a client's charge is:

base fee
+ included-minutes bundle
+ overage      (extra minutes × overage rate)
+ forwarding   (transferred minutes × forwarding rate)

Partial months and mid-cycle plan changes are prorated:

  • Upgrades take effect immediately and are prorated.
  • Downgrades take effect at the start of the next month.

The Billing area

The Billing tab shows, per period:

  • a summary strip — base, usage, overage, and forwarding totals,
  • a per-client breakdown you can search and export, and
  • billing history you can drill into month by month.

All amounts are shown in each client's currency.

Usage & reconciliation

Completed calls are metered into the current billing cycle automatically. The figures you see reflect real usage at the client's effective pricing, so you can track charges without having to generate invoices first.

What's next

  • Clients — Create and manage the end-customers whose calls your agents handle.
  • Getting started — From signing in to your first live call — the fastest path through Vocadesk.